If your shipment is lost, damaged, or has paint match issues, report it to us immediately using the form below. Our team at Partify will evaluate your request and issue a partial or full refund or resend the ordered item(s) if your request is valid. For damage and/or paint issues, we will require photos for our investigation.

Our team will respond to your request within 24 business hours. You can expect a refund within 5-10 business days, or replacement part(s) sent out within 5 business days after your request is granted.

If you order the correct part and it does not fit, it is likely due to one of a few reasons but not limited to; damage to the surrounding parts or damage to the mounting clips caused by previous part removal. A correct part not fitting is extremely rare and occurs less than 0.01%. If you believe that is the case please send us 3-5 pictures showing the fitment issues and we can try and assist in reaching a resolution and/or with proper fitment.

There is no such thing as a "perfect" paint match. The paint the factory used to paint your vehicle is long gone, but that doesn't mean we can't get exceptionally close. If there is an issue with the color match we ask our customers to send us photos and we'll either issue a partial refund or send another part depending on the circumstances. This occurs less than 1% of the time. We do not cover or reimburse miscellaneous expenses, including, but not limited to: labor costs for removal and installation of a defective part, materials, lost time or wages, or storage fees. We are not liable for any incidental or consequential damages, including without limitation, indirect or special damages as a result of product defects.

We are not responsible if you order the wrong part. However, we would still want you to fill in the form letting us know and we will try our best to help you out.

If you order the correct part, and we sent the wrong one, we will give you a full refund. This is exceptionally rare and occurs less than 0.001% of the time. We do not cover or reimburse miscellaneous expenses, including, but not limited to: labor costs for removal and installation of a defective part, materials, lost time or wages, or storage fees. We are not liable for any incidental or consequential damages, including without limitation, indirect or special damages as a result of product defects.

Returns

Please fill out an order issues form to initiate any possible return.

We will provide the shipping label for return shipping.

Parts should also be returned in their original packaging.

Refunds are processed after the parts arrive at our facility in good condition.

Painted Parts

If you selected the incorrect paint code or your vehicle has been repainted, we do NOT guarantee a paint match. We are not responsible for customers selecting the incorrect paint code on their order. Please refer to our How to Find Your Paint Code page if you are uncertain.

Cancellations

If you need to cancel your order please contact us as soon as possible.

If cancellation requests are made after your order has shipped out, the request will be denied.

Warranty

We offer a lifetime paint warranty on our painted parts against peeling, cracking or fading.

The warranty is voided if the part has been modified in any way.

The warranty does not cover rock chips or rust.

The warranty is good for a one time replacement or paint refund depending on the situation, per purchase and per item. Once a replacement is received in good condition or a refund is issued, the warranty will be considered fulfilled.

Shipping Damages and Issues

Please try to notify us of any damages from shipping as soon as possible after delivery of the item so we may file a claim.

Once the order is delivered and there is proof of delivery, the company is not responsible for claims that the item has not been delivered.

If you would like to change your shipping address after placing your order and the order has not been shipped, please contact us immediately. If you would like to change your shipping address and the order has already left our facility, we may not be able to make the change.

Uncovered Costs

Partify does not cover or reimburse miscellaneous expenses, including, but not limited to: labor costs for removal and installation of a defective or mismatched part, materials, lost time or wages, towing, lift, dock or storage fees. Partify shall not be liable for any incidental or consequential damages, including without limitation, indirect or special damages as a result of product defects.

Disclaimer about Painted Parts

We offer a lifetime paint warranty on our painted parts against peeling, cracking or fading.

The lifetime paint warranty against peeling, cracking, and fading is voided if the customer does any of the following to their part: wrapping, ceramic coating, bedlining, applying 3M glue or film, or any other modifications to the paint.

Painted parts should not be washed for 90 days after delivery. Washing the part before 90 days can cause damage to the paint. Partify is not responsible for any damage caused to parts washed before 90 days.